I like Communication with People . so getting involved in Service owner Role allow to communicate with many vendors , Accounts managers and internal users . I feel glade on making sure people have the right information because it drives better results. I thought Most business issues or drops may be because of poor communication or insufficient info. So I feel responsible to keep everyone on the same page and getting. I feel Accountable for making key decisions for any technical issues related to the Live Events after considering the capabilities of the Platforms used so being the key point for any issues raised within the Live event and provide immediate solution and this is mainly done with my ops team Support and cooperation. taking into considerations the Proactive actions or tasks to keep our Platforms really helps people.

According to Vodafone Tech 2025 strategy to move to Cloud Solution.as being responsible for Live webcasting Area and we already had a onprim Solution to Run our own Live webcasting service since 2013 . we have to think about how to Seamlessly move to Cloud with the minimal user impact. we spent a long time in project Planning to have 2 Decommission projects & 2 new service Enablement projects. starting from June 2021 we start Decommission our on Prim Solution till end on Sep and then imprase one Temp. Cloud Solution similar to the old one in the Look & feel with Same Vendor to avoid any users impactor Data Loss ( recording for users). On Parallel Line , we were working on 2 new Cloud Live webcasting platforms with Meta ( facebook ) and Microsoft . by End of March 2022 we have fully decommissioned more than 120 servers , encourage people to move their old Content to other Cloud repository and one same time they are using our 2 new Live webcasting services .