Rahul M.

Senior Operations Manager

India

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Top Insider Advice

There are immense opportunities to grow in _VOIS, there are no limitations to ones experience / back ground. As long as you have zeal to learn and attitude of going extra mile for the customers, you will grow faster. You name the technology / function / department and we have that in our organization, starting from IT service desk to a 3rd line IP engineer, or change /config / service management etc. While i manage the front office teams (Customer facing advisors), i had team members who had cracked IJP in various teams (Cyber Security / Service Management / IT Service Management) etc.

Career path

Senior Operations Manager

Vodafone Global Service Pvt. Ltd.

Started 04/2014 to Present

Team Manager - Customer Service Desk

Cable & Wireless WorldWide

From 06/2012 to 04/2014

Team Manager - Onsite IT Operations

Cable & Wireless WorldWide

From 12/2010 to 04/2012

Company

What do you like about your job and the company?

I like to interact with the people, especially the customers and stake holders, as i love to take ownership and resolve any issues they have with our services and improve their experience with Vodafone, in return we get their loyalty, which is one of the spirit of Vodafone (Earn Customer Loyalty). I love to work with people(Get it done together) to achieve larger goal / Vision of Vodafone. I love to take challenges which enables you to think out of the box and work on a solution (experiment and learn fast). looking at opportunities to automate to improve EXX and CXX (Create the future).

Other insiders

Ali A

Fixed Technical Lead

Top Insider Advice

Be curios and explore new things! Challenge your self! Help others! Be yourself! It OK to feel not OK, just take a break and continue what you started!

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Abdelmoniem H

TES Spain Senior Supervisor

Top Insider Advice

You can learn at _VOIS , do experiments , try & do mistakes . You will get experience & learn from your mistakes & from others . Always we have a space to learn , guide you to know your skills & select your path of passion & learn.

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Krishna K

Manager Nucleus Transformation

Top Insider Advice

I really enjoy what I do and so it's not work. I would recommend spending some time and figuring out what are you passionate about. What are the things you like to do and what do you find rewarding? Even though sometimes we think we dominate a topic, that is not entirely accurate. This is especially true in the technology field. But for me, this is exactly the beauty of this field. You must always learn something new and never take a back seat in a fear of failure.

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Discussions with Rahul M

What is the notice period for the employee who's working at _VOIS?

in Career Tips·Tuesday, November 26, 2024

4 responses

36 views

What kind of skills do you need in order to work here?

in Career Tips·Tuesday, January 30, 2024

1 response

8 views

What is the most valuable thing you have learned from your role?

in Career Tips·Tuesday, February 7, 2023