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Rahul M.

Senior Operations Manager

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Top Insider Advice

There are immense opportunities to grow in _VOIS, there are no limitations to ones experience / back ground. As long as you have zeal to learn and attitude of going extra mile for the customers, you will grow faster. You name the technology / function / department and we have that in our organization, starting from IT service desk to a 3rd line IP engineer, or change /config / service management etc. While i manage the front office teams (Customer facing advisors), i had team members who had cracked IJP in various teams (Cyber Security / Service Management / IT Service Management) etc.

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Career path

Senior Operations Manager

Vodafone Global Service Pvt. Ltd.

Started 04/2014 to Present

Team Manager - Customer Service Desk

Cable & Wireless WorldWide

From 06/2012 to 04/2014

Team Manager - Onsite IT Operations

Cable & Wireless WorldWide

From 12/2010 to 04/2012

Company

What do you like about your job and the company?

I like to interact with the people, especially the customers and stake holders, as i love to take ownership and resolve any issues they have with our services and improve their experience with Vodafone, in return we get their loyalty, which is one of the spirit of Vodafone (Earn Customer Loyalty). I love to work with people(Get it done together) to achieve larger goal / Vision of Vodafone. I love to take challenges which enables you to think out of the box and work on a solution (experiment and learn fast). looking at opportunities to automate to improve EXX and CXX (Create the future).

Other insiders

Abdelmoniem H

TES Spain Senior Supervisor

Top Insider Advice

You can learn at _VOIS , do experiments , try & do mistakes . You will get experience & learn from your mistakes & from others . Always we have a space to learn , guide you to know your skills & select your path of passion & learn.

Ramya R

Manager, Supply Chain Management

Top Insider Advice

Its very important to know what you like or what is it that gives you great motivation at work. Try and do more of that at work. Also whatever you do, give it your best shot. Put all your heart and soul into things that you have chosen for yourself. At the end of the day you need to feel happy about the work that you have done and it should motivate you to come back to it the next day too. If you love your work, the work will give you all the reason and opportunities to grow.

Viktor N

Data Governance Lead

Top Insider Advice

I recommend to work in Data Migration or in Master Data field for those persons who are not afraid of data (that might sound boring sometimes), learning to use new systems and processes, like to jump into the details and to see behind the scenes.

Discussions with Rahul M
What is the notice period for the employee who's working at _VOIS?
in Career Tips·Tuesday, November 26, 2024
4 responses
33 views
What kind of skills do you need in order to work here?
in Career Tips·Tuesday, January 30, 2024
1 response
8 views
What is the most valuable thing you have learned from your role?
in Career Tips·Tuesday, February 7, 2023
2 responses
19 views
What training is provided for newly-hired graduates?
in Application process·Tuesday, April 4, 2023
1 response
33 views
Describe the opportunities to learn from more senior employees?
in Career Tips·Tuesday, March 26, 2024
1 response
17 views