Rahul M.

Senior Operations Manager

India

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Top Insider Advice

There are immense opportunities to grow in _VOIS, there are no limitations to ones experience / back ground. As long as you have zeal to learn and attitude of going extra mile for the customers, you will grow faster. You name the technology / function / department and we have that in our organization, starting from IT service desk to a 3rd line IP engineer, or change /config / service management etc. While i manage the front office teams (Customer facing advisors), i had team members who had cracked IJP in various teams (Cyber Security / Service Management / IT Service Management) etc.

Career path

Senior Operations Manager

Vodafone Global Service Pvt. Ltd.

Started 04/2014 to Present

Team Manager - Customer Service Desk

Cable & Wireless WorldWide

From 06/2012 to 04/2014

Team Manager - Onsite IT Operations

Cable & Wireless WorldWide

From 12/2010 to 04/2012

Company

What do you like about your job and the company?

I like to interact with the people, especially the customers and stake holders, as i love to take ownership and resolve any issues they have with our services and improve their experience with Vodafone, in return we get their loyalty, which is one of the spirit of Vodafone (Earn Customer Loyalty). I love to work with people(Get it done together) to achieve larger goal / Vision of Vodafone. I love to take challenges which enables you to think out of the box and work on a solution (experiment and learn fast). looking at opportunities to automate to improve EXX and CXX (Create the future).

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Viktor N

Data Governance Lead

Top Insider Advice

I recommend to work in Data Migration or in Master Data field for those persons who are not afraid of data (that might sound boring sometimes), learning to use new systems and processes, like to jump into the details and to see behind the scenes.

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Nitin D

Agile Coach\Scrum Master\Product Owner

Top Insider Advice

I started my career in finance and worked in various roles and domain from learning & development, project management, credit, collection & settlements to sales and commercial and now in project management. I have taken up new challenges came my way, experiment and learn fast and have shown my potential with one thought in mind " I can do it".

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Rujuta S

Assistant Manager CARE

Top Insider Advice

Learning is a tool which can help you meet challenges heads on. In todays ever evolving world its learning that will help as a support in climbing the ladder.

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Discussions with Rahul M

What is the notice period for the employee who's working at _VOIS?

in Career Tips·Tuesday, November 26, 2024

4 responses

38 views

What kind of skills do you need in order to work here?

in Career Tips·Tuesday, January 30, 2024

1 response

8 views

What is the most valuable thing you have learned from your role?

in Career Tips·Tuesday, February 7, 2023