Rahul M.

Senior Operations Manager

India

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Top Insider Advice

There are immense opportunities to grow in _VOIS, there are no limitations to ones experience / back ground. As long as you have zeal to learn and attitude of going extra mile for the customers, you will grow faster. You name the technology / function / department and we have that in our organization, starting from IT service desk to a 3rd line IP engineer, or change /config / service management etc. While i manage the front office teams (Customer facing advisors), i had team members who had cracked IJP in various teams (Cyber Security / Service Management / IT Service Management) etc.

Career path

Senior Operations Manager

Vodafone Global Service Pvt. Ltd.

Started 04/2014 to Present

Team Manager - Customer Service Desk

Cable & Wireless WorldWide

From 06/2012 to 04/2014

Team Manager - Onsite IT Operations

Cable & Wireless WorldWide

From 12/2010 to 04/2012

Company

What do you like about your job and the company?

I like to interact with the people, especially the customers and stake holders, as i love to take ownership and resolve any issues they have with our services and improve their experience with Vodafone, in return we get their loyalty, which is one of the spirit of Vodafone (Earn Customer Loyalty). I love to work with people(Get it done together) to achieve larger goal / Vision of Vodafone. I love to take challenges which enables you to think out of the box and work on a solution (experiment and learn fast). looking at opportunities to automate to improve EXX and CXX (Create the future).

Other insiders

Sunil S

GM Office IT

Top Insider Advice

Any request for help coming your way, should be picked up. Some time you are not the person to provide the solution ,but there are enough good people in system to help you out..

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Krishna K

Manager Nucleus Transformation

Top Insider Advice

I really enjoy what I do and so it's not work. I would recommend spending some time and figuring out what are you passionate about. What are the things you like to do and what do you find rewarding? Even though sometimes we think we dominate a topic, that is not entirely accurate. This is especially true in the technology field. But for me, this is exactly the beauty of this field. You must always learn something new and never take a back seat in a fear of failure.

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Judit P

Marketing Operations Manager

Top Insider Advice

Every organisation has its beliefs and values. We call ours the Vodafone Spirit. Our ambition is to build a digital society where nobody is left behind. To get there, we need to be passionate, restless and, above all, curious. We need to go above and beyond for our customers at every touchpoint. Check out our 4 Vodafone Spirit pillars on how to: - Earn customer loyalty - Create the future - Experiment and learn fast - Get it done together Doing it for a reason, doing it with Spirit

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Discussions with Rahul M

What is the notice period for the employee who's working at _VOIS?

in Career Tips·Tuesday, November 26, 2024

4 responses

38 views

What kind of skills do you need in order to work here?

in Career Tips·Tuesday, January 30, 2024

1 response

8 views

What is the most valuable thing you have learned from your role?

in Career Tips·Tuesday, February 7, 2023