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Rahul M.

Senior Operations Manager

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India

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Top Insider Advice

There are immense opportunities to grow in _VOIS, there are no limitations to ones experience / back ground. As long as you have zeal to learn and attitude of going extra mile for the customers, you will grow faster. You name the technology / function / department and we have that in our organization, starting from IT service desk to a 3rd line IP engineer, or change /config / service management etc. While i manage the front office teams (Customer facing advisors), i had team members who had cracked IJP in various teams (Cyber Security / Service Management / IT Service Management) etc.

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Career path

NOC Engineer

Bharti Airtel Ltd.

From 07/2002 to 07/2006

Senior Operations Engineer

Cable & Wireless WorldWide

From 08/2006 to 11/2010

Team Manager - Onsite IT Operations

Cable & Wireless WorldWide

From 12/2010 to 04/2012

Company

What do you like about your job and the company?

I like to interact with the people, especially the customers and stake holders, as i love to take ownership and resolve any issues they have with our services and improve their experience with Vodafone, in return we get their loyalty, which is one of the spirit of Vodafone (Earn Customer Loyalty). I love to work with people(Get it done together) to achieve larger goal / Vision of Vodafone. I love to take challenges which enables you to think out of the box and work on a solution (experiment and learn fast). looking at opportunities to automate to improve EXX and CXX (Create the future).

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Top Insider Advice

Learning is a tool which can help you meet challenges heads on. In todays ever evolving world its learning that will help as a support in climbing the ladder.

Ismail A

Tech Lead

Top Insider Advice

I Know that sometimes it seems so hard, but I am confident that you will get your chance, Just start and learn and never Give up no-matter what.

Ali A

Fixed Technical Lead

Top Insider Advice

Be curios and explore new things! Challenge your self! Help others! Be yourself! It OK to feel not OK, just take a break and continue what you started!

Discussions with Rahul M
What is the notice period for the employee who's working at _VOIS?
in Career Tips·Tuesday, November 26, 2024
4 responses
32 views
What kind of skills do you need in order to work here?
in Career Tips·Tuesday, January 30, 2024
1 response
8 views
What is the most valuable thing you have learned from your role?
in Career Tips·Tuesday, February 7, 2023
2 responses
19 views
What training is provided for newly-hired graduates?
in Application process·Tuesday, April 4, 2023
1 response
30 views
Describe the opportunities to learn from more senior employees?
in Career Tips·Tuesday, March 26, 2024
1 response
16 views